Vice President – Exceptional Customer Experience
Gabrielle joined J.C. Hart Company, Inc. in July of 2011 as Vice President, over Property & Asset Management. Gabrielle was responsible for the operational property and asset management functions of J.C. Hart Company’s 4,000+ unit apartment portfolio including team leadership, customer experience management, operational and capital investment budgeting, asset preservation and expense control. Due to J.C. Hart’s strategic plan for continued growth, a reorganization of Executive responsibilities took place in 2018. Gabrielle’s tremendous enthusiasm for delivering both external and internal Exceptional Customer Experiences made it logical to redirect her leadership to this critical area of focus for J.C. Hart’s projected growth and expansion.
Gabrielle attended Purdue University and began her career in property management in 1992 with Buckingham Companies in West Lafayette where she served as Marketing & Training Director. Gabrielle also has been an independent Property Management Consultant, working for REITs and private owners throughout the U.S., as well as Regional Manager with NTS Development Company. Her significant contributions to the industry were recognized when Gabrielle received the President’s Award for Excellence and was recognized by IAA as the 2009 Regional Supervisor of The Year.
Gabrielle has a proven track record of success managing an array of multifamily asset classifications including conventional, institutional grade and tax credit. Gabrielle’s experience also spans a variety of operational strategies from new construction lease up to long term hold to distressed asset, value-add or repositioning and receivership. Gabrielle is recognized as a thought leader on the subjects of energy conservation and customer experience management and has been invited to share her expertise on these topics by NAA, IAA, NAHB, Journal of Property Management, Multihousing Pro and Sales & Marketing Magic. She attributes her success largely to her passion for inspecting what she expects to ensure the consistent delivery of quality in all areas.
Gabrielle studied Business at Santa Barbara City College and Communications at Purdue University in West Lafayette, Indiana.
Gabrielle has served in many leadership capacities for industry Associations and was the 2016 IAA Midwest Multifamily Conference Chairman, as well as a member of the Utility Management Advisory Board and the NAA 2016 Operations Committee. Gabrielle has also been an active member of the Ball State Residential Property Management Program Advisory Board since 2003.